Refund Policy

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Battleconquer CPs/Virtual Items, virtual items and / or any communications System on this Web Site;

"Licence" means the terms and conditions governing your use of Battleconquer CPs, virtual items or services purchased from this Web Site;

"Virtual items" means, armour, uniform or any other in-game virtual item that UG delivers in exchange of Battleconquer CPs/Virtual Items;

"Unused virtual item" means a virtual item purchased from a designated virtual shop that is kept inside of in-game inventory and never withdrawn out of it.

"Battleconquer CPs/Virtual Items" means Battleconquer virtual CPs that UG makes available for purchase by Users subject to the terms of the appropriate License.

"Service" means collectively any online facilities, tools, services or information that UG makes available through the Web Site either now or in the future;

"Payment Information" means any details required for the purchase of Battleconquer CPs/Virtual Items from this Web Site. This includes, but is not limited to, names, addresses, credit / debit card numbers, bank account numbers and sort codes;

"Purchase Information" means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;

"System" means any online communications infrastructure that UG makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Web Site and is not employed by UG and acting in the course of their employment;

"Web Site" means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.

UG aims to always provide high quality virtual items (obtained in exchange to Battleconquer CPs/Virtual Items) that is fault free. Faults include and are not limited to data corruption.

1.1 This Refund Policy covers only faults that impair the use of the Battleconquer CPs/Virtual Items.

1.2 This Refund Policy does not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in Virtual items itself such as spelling errors or graphical faults that do not result from data corruption.

1.3 Battleconquer CPs/Virtual Items cannot be exchanged back into a currency. Purchases of Battleconquer CPs/Virtual Items sets are not refundable.

1.4 If a virtual item contains faults on claim, you should inform UG immediately and must inform us within 24 hours of the claim in order to receive Battleconquer CPs/Virtual Items back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of UG's management.

1.5 Accidental purchases of Battleconquer CPs/Virtual Items occurred as a result of technical fault in the payment system you paid through must be disputed with the respective payment processor. UG is not responsible for any technical faults arising at payment processors. UG is not in charge of handling credit/debit and bank transactions undertaken to purchase Battleconquer CPs/Virtual Items.

1.6 Where any refund is issued under any circumstances, UG reserves the right to suspend the respective account with the Web Site and in GamePlay

1.7 For all enquiries about the status of your orders, please contact us: [email protected]